Shipping

Shipping Information

After 25 years and millions of orders to customers around the world*, we know how important shipping is. That is why we continue to deliver the following to our customers including a commitment to dispatch your order within one business day.

*You are currently on our New Zealand website and from this website, we only ship to addresses within New Zealand. If you need to send a parcel to a country other than New Zealand, please contact us.

* Overnight delivery for major cities, rural areas might take up to 3 business days.

* Delivery timeframes may increase in peak mailing times such as holiday seasons or global sales campaigns.

Order Confirmation Emails

As soon as you confirm your order an automated confirmation email will be sent. This allows you to check the accuracy of your order and shipping address. If you don’t receive this email soon after placing the order, please check your junk mail folder. If for some reason you are unable to locate this email please contact our Customer Care team.

Tracking Your Order

Your tracking number will be provided in your shipping confirmation email and you can start tracking your order approximately a few hours after it has been dispatched.

Missing Orders

There is no risk to you! If tracking shows that your order has not been delivered within the expected shipping time, please notify our Customer Care team to allow us to commence an investigation. Thereafter, we will replace any lost order free of charge.

In most cases the replacement can be shipped after an investigation is completed.

Xtendlife takes no responsibility for orders that are stolen once delivered. Proof of delivery is indicated by the tracking information provided by the shipping service. Therefore, no refund or replacement would be forthcoming.